Brand experience & identity

Services

/Brand experience & identity

We design brands to be instantly recognisable across every touchpoint. From strategy and identity to each moment of interaction, we ensure brand values are embedded into products, services, and experiences. This creates a consistent and powerful brand presence that resonates at every stage of the journey.

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how we can help

We help clients shape a distinctive brand identity for their company, products, and services. Beyond visuals, we craft strategic foundations that guide every brand-person interaction, ensuring clarity, consistency, and lasting impact across all experiences.

Beyond visual identity

By designing the experience alongside its visual and communication elements, we make brands unique and effective across every touchpoint. Our strategy begins with a clear brand promise and uses storytelling to amplify values and emotions, shaping a consistent, recognisable presence and behaviour across all channels.

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Company Name - Case study description

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Company Name - Case study description

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Company Name - Case study description

Main customers

mint logo
generali logo
logo
banco logo
pronto logo
intesa logo
engie logo
IBM logo
assist logo
generali logo
logo
banco logo

Our program

01/03

Defining
brand identity

We work together with organisations and end customers to understand what makes the brand unique. We explore and shape all aspects of distinctiveness: from positioning, values, visual identity, pitch, to the details of what people should feel at every single interaction with the brand. We break the narrative down into consistent individual elements that can be applied in any context.

Possible activities:
  • Brand experience assessment
  • Brand exploration workshop
  • Brand principles definition
  • Brand behaviour design
  • Identity & tone of voice definition
  • Brand manifesto
02/03

Making identity a strategic asset

We define brand strategy across all digital, physical and hybrid channels. We examine every single micro-interaction and create consistency and memorability for each one of them. We develop prototypes to apply the brand in all the shades needed to stand out and be consistent across all different touch points.

Possible activities:
  • Omnichannel brand experience definition
  • Micro moment valorisation
  • Mockup and brand application
  • Signature brand moments definition
  • Detailed design of single brand moments
03/03

We create design systems and evolved guidelines

Having defined the concept, we translate it into usable and effective items to be applied across all channels. We evolve the brand manual beyond traditional standards of individual elements and identity. We create and integrate advanced design systems capable of aggregating all brand applications.

Possible activities:
  • Final items creation ready for production
  • Brand guidelines and manuals creation
  • Design system creation and maintenance

We work together with organisations and end customers to understand what makes the brand unique. We explore and shape all aspects of distinctiveness: from positioning, values, visual identity, pitch, to the details of what people should feel at every single interaction with the brand. We break the narrative down into consistent individual elements that can be applied in any context.

Possible activities:
  • Brand experience assessment
  • Brand exploration workshop
  • Brand principles definition
  • Brand behaviour design
  • Identity & tone of voice definition
  • Brand manifesto

We define brand strategy across all digital, physical and hybrid channels. We examine every single micro-interaction and create consistency and memorability for each one of them. We develop prototypes to apply the brand in all the shades needed to stand out and be consistent across all different touch points.

Possible activities:
  • Omnichannel brand experience definition
  • Micro moment valorisation
  • Mockup and brand application
  • Signature brand moments definition
  • Detailed design of single brand moments

Having defined the concept, we translate it into usable and effective items to be applied across all channels. We evolve the brand manual beyond traditional standards of individual elements and identity. We create and integrate advanced design systems capable of aggregating all brand applications.

Possible activities:
  • Final items creation ready for production
  • Brand guidelines and manuals creation
  • Design system creation and maintenance

Finally, we enable teams to put the strategy into action. This means defining processes, rituals, and feedback systems that maintain experience quality as the organisation grows or evolves.

Possible activities:
  • Strategy-to-design handoff
  • Experience roadmap creation
  • Cross-team strategic alignment
  • UX KPI monitoring setup
  • Experience ops playbook creation
  • Experience governance rituals
  • Continuous feedback loop setup

Our experts

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Himanshu Shastri

CHIEF MASTI OFFICER

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Himanshu Shastri

CHIEF MASTI OFFICER

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Himanshu Shastri

CHIEF MASTI OFFICER

Product & service design projects

Get in touch today

Discover how we foster
collaboration and streamline design
workflows

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